
Store Policy
Customer Care
If you have any questions, concerns, or need assistance with your order, our team is here for you!
How to Reach Us
📧 Email: goldmoss92@gmail.com
📞 Phone: +1-647-838-4415
📩 Social Media: Reach out to us on [@goldmoss92 on Facebook, Instagram, Pinterest] for quick updates and support.
Customer Support Hours
Our team is available to assist you during the following hours:
🕒 Monday – Friday: 9:00 a.m. – 6:00 p.m. EST
📆 Saturday – Sunday: Limited Support 10:00a.m. - 3:00p.m.
Order Inquiries & Tracking
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Once your order is shipped, you will receive a tracking number via email.
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If you need help tracking your order, please contact us with your order number for quick assistance.
Product Questions & Usage
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Need help preparing your dried sea moss or storing sea moss gel? Visit our FAQs section or reach out to our team for expert guidance.
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Have dietary, skincare, or general usage questions? We’re happy to provide recommendations based on your needs.
Issue Resolution & Feedback
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If you experience damaged or incorrect items, please notify us within 24 hours of delivery with photos and your order details.
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We value your feedback! If you have suggestions or concerns, let us know—we are constantly striving to improve your experience.
Thank you for choosing Gold Moss — your trusted source for pure premium, wild-crafted sea moss!
Privacy & Safety
Welcome to our Privacy Policy web page. We are committed to safeguarding and protecting your personal information. Your privacy is of utmost importance to us. This Privacy Policy outlines the type of information we collect, how we use and protect it, and the choices you have regarding your data. By accessing and using our website, you acknowledge that you have read and understood our policy and consent to the practices described herein. We kindly ask, that you take a moment to familiarize yourself with the details outlined below. How you we use third-party banking to verify payment, the way we collect data and when will we contact users after their purchase are completed successfully.
What information do we collect?
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We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
How do we use the information gathered?
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Any of the information we collect from you may be used in one of the following ways:
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To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.
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To send periodic e-mails. The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.
How do we protect your information?
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We implement security measures that meet or exceed current federal standards to protect the safety of your personal information when you place an order or submit your personal information on our website, but please be aware that no system of transmitting data over the internet can be guaranteed as 100% secure. We process orders via Paypal which allows us to use the information collected for the purposes of product provision, billing, identification and authentication, service improvement, contact, and research.
How are cookies used?
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Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.
Do we disclose information to outside parties?
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We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party Links
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Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.
Privacy Policy
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This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website’s privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.
Wholesale Inquiries
Coming Soon...
Payment Methods
Credit & Debit, PayPal, Offline Payments